FAQ

Q: What is CBD?

A: CBD stands for cannabidiol, which is a chemical compound found in the cannabis plant. CBD is one of the many cannabinoids found in cannabis. CBD oil is the essential oil extracted from the hemp cannabis plant. It contains concentrated levels of the specific cannabinoid CBD, and a minimal or non-existent amount of THC.

Q: Will you ship to my state?

A: We always recommend checking with your state laws prior to ordering any CBD product. However, we do ship to all states within the US legally as our CBD products contain less than the legal .3% THC.

Q: Is this legal?

A: Thanks to the 2018 Farm Bill, CBD oil is federally legal. In the Farm Bill, ‘hemp’ was redefined to include parts of the plants and products made from the plant, including CBD oil. Additionally, hemp is now regulated by the Department of Agriculture and is no longer listed as a Schedule 1 drug. However, while CBD and hemp products are now federally legal, they may still be illegal in your state, depending on your individual state laws. Be sure to check with your state laws before ordering or using CBD oil.

Q: What is a CBD Oil?

A: CBD oil contains a high amount of pure, natural CBD that comes from most or all parts of the hemp plant. In addition, CBD oil may contain other natural cannabinoids, vitamins, micronutrients, flavonoids, and essential fatty acids. These ingredients can either be part of the original plant extraction, or they can be added to the oil later. CBD oil is similar to a CBD tincture in that they both are liquid herbal extracts. However, it is common for tinctures to contain alcohol or other added ingredients for flavorings. CBD oil does not contain the alcohol or other ingredients that are often found in tinctures.

Q: What are the shipping options?

A: We offer FREE 3-7 business day shipping with no minimums & Priority 2-3 business day shipping for $10.00.

Q: Can you ship CBD internationally?

A: Unfortunately, we do not ship internationally at this time.

Q: How does Essential Health compare to other CBD brands?

A: We know it can be difficult when health issues come up and you only have limited solutions. Essential Health provides natural, safe solutions to improve your health without negative side effects. It is our promise to you to always be transparent and honest with what is in our products and where they came from. Our CBD oil is natural and safe with 100% pure, natural, and potent full-spectrum hemp extracts. Here at Essential Health, we ensure the purity and quality of our CBD products through sustainable sourcing and verified third-party testing.

We also understand that every body is different, and that CBD may work differently for you than it does for others. This is why we offer a hassle-free, 90-day return policy. You can return our products for any reason, even if opened, for up to 90 days. This means that after you receive your CBD oil, you can try it risk free for 90 DAYS! That is a period of three full months to see if it works for you, and to return it if you simply don’t like it.

Q: How do I make a return?

A:  If you decide that you no longer want your order, we offer a hassle-free, 90-day return policy. Our products can be returned for any reason, even if opened, for up to 90 days. A refund back to the original form of payment will be issued after the product is returned, received, and processed.

If you would like to return your order or item(s), please email support@essentialhealth.com with the following information and we will email you a prepaid return label:

  • Order number:
  • First & Last Name
  • Email Address
  • Items being returned (indicate entire order):
  • Reason for the return:

Q: Can I cancel my order?

A: Once an order is placed, there is not an option to cancel; however, if you have any issues with your order, you can contact the Essential Health Customer Experience Team. They are happy to help in any way possible. Always remember, we do have a 90 day return policy so that is always an option for customers.

Q: How do I track my order?

A: Once an order is shipped, you will receive a prompt email with tracking information. You are also more than welcome to contact the Essential Health Customer Experience Team at support@essentialhealth.com if you need assistance in tracking your order.

Q: How do I open my bottle?

A: Similar to commercial child-safe OTC medications, the bottle has a child-safe lid. To open, press down on the lid and turn.

Q: How to I get in contact with EssentialHealth.com?

A: Easy! Simply email support@essentialhealth.com.

Q: Is there THC in your CBD oil?

A: There is little to no THC in our CBD oil, and if there is, there will always be less than the legal 0.3% THC. If you would like to see the specific THC level in your bottle, please review the test results included in the package or contact Customer Experience for a copy your most recent test results.

Q: Does Essential Health offer CBD samples?

A: We do not offer samples. We do, however, offer a 90-day, no-hassle return policy. You can try out your CBD at no risk and if it is not to your satisfaction, the product can be returned within 90 days of receiving the product.

Q: What sort of testing do you do to ensure the purity of your CBD?

A: We ensure the purity and quality of our oils through third-party testing. For every batch of oil, we run testing for Microbial Analysis, Heavy Metal Analysis, Terpenes Analysis, Potency Analysis, and Pesticide/Herbicide Screening. Every test must pass and exceed our high quality standards.

Q: Will CBD oil get me high?

A: No! CBD is a completely non-psychoactive compound that cannot get you high. While CBD oil does contain trace amounts of THC (0.3% or less), this is not enough THC to experience even a little bit of a psychoactive effect. Plus, CBD counteracts the effects of THC, and using a product, such as CBD oil, that is extremely high in its CBD content will counteract any effects the THC may have.

Q: I’m from a state where it’s illegal to use medical marijuana. Can I still buy CBD oil?

A: This depends on what your state classifies as marijuana. In recent years, many states have redefined their definition of marijuana to exclude hemp and hemp products, such as CBD oil. If your state has made the distinction, then yes, you can still legally buy and use CBD oil. However, if your state still classifies CBD and hemp products as marijuana, and it is illegal to use marijuana in your state, then CBD will be illegal to use in your state. We recommend checking with your state’s individual laws regarding marijuana and hemp use before purchasing CBD oil.

Q: Can CBD oil cause me to fail a drug test?

A: All CBD products will contain trace amounts of THC, and while the levels of THC are low enough that they likely will not trigger a false positive on a drug test, you cannot fully rule out the possibility of it happening.

If your workplace has a zero-tolerance policy on drug use, please be aware that some of the more sensitive drug tests can result in a positive test result for THC. If you are concerned at all about getting a failed drug test, we encourage you to talk with your HR department before buying and using CBD oil. For more information, check out this blog post.

Q: How do I consume CBD oil?

A: We recommend using CBD oils for internal use. Simply drop your oil dosage in your mouth and hold under the tongue for 30-60 seconds before swallowing.

Q: Can you apply CBD oil topically?

A: You can definitely apply CBD topically. While our oils are intended for internal use, applying your dose topically to tight or sore muscles can help relieve tension and inflammation.

Q: How long is the shelf life for CBD oil?

A: If you store your CBD oil in a dark, dry, and cool place, it can last for up to 2 years after opening.

Q: What percentage of hemp extract is in your CBD oil?

A: Our CBD Oils are a blend of 100% hemp extract and 100% pure Medium Chain Triglyceride (MCT). The exact ratio of hemp to MCT is a private and proprietary formula. If you have questions or concerns, please contact us at support@essentialhealth.com.

Q: What is the best method of use CBD oil?

A: Our CBD Oils are intended for internal use; however, you can also apply CBD oil topically or add it to food, drinks, or even capsules.

Q: How much THC is in your CBD oil?

A: All of our CBD Oils contain less than .3% THC. Our 10mg oil contains 0.04% THC, and our 50mg oil contains less than .23% THC.

Q: Are hemp extracts safe? Are there negative side effects?

A: CBD can potentially have side effects, just like any other form of medicine. However, most side effects are mild and quite minimal compared to some mainstream or over-the-counter drugs. CBD is non-addictive, and is there is no chance of overdose. The most common side effects that some may experience include fatigue, sleepiness, and possible nausea.

Q: What type of CBD product is more effective?

A: CBD oil is a great hemp product that works fast and effectively, and lasts for several hours. However, everyone is different and may experience the benefits of CBD in different ways and in different time frames. For more details about the different types of CBD you can use and their effects, check out this blog post.

Q: How much CBD oil should I take?

A: CBD always works best if it is slowly introduced to the body with small increases. We recommend starting with half of your starting dose (half of the dropper), twice daily. Then, slowly increase by 5-25mg every 2-4 weeks until you find your desired effect.

Q: What is the right strength/mg for me?

A: Those with a medium to large body mass and medium to high body fat may benefit from the higher strength CBD oil more than the lower strength oil. Those with a smaller body mass and low body fat may benefit more from taking lower strength CBD oil and making slow increases rather than taking the higher strength option. Once you experience your desired effects, we suggest that you move to a higher strength in gradual increments.

Q: What are the benefits of CBD?

A: CBD is known for its ability to help with a variety of mental and physical ailments. From improving your mood to easing physical inflammation and discomfort to reducing stress, CBD can be your go-to solution for everything. Check out more about the benefits of CBD here!

Q: How does CBD work?

A: CBD works with your body’s natural endocannabinoid system (ECS). Yes, your body makes its own cannabinoids! Throughout your body, you have cannabinoid receptors that help regulate all of your internal systems and keep harmony throughout the body. CBD indirectly activates your cannabinoid receptors to bring balance to the areas in the body that may be out of balance. You can learn more about this on the blog!

Q: What is the difference between CBD and THC?

A: CBD and THC are both cannabinoids that are found naturally in cannabis plants, but they work very differently from each other. THC binds to your body’s cannabinoid receptors in the brain, which over stimulates them and causes a “high” effect. CBD indirectly activates the cannabinoid receptors throughout the body, which promotes the proper function of your endocannabinoid system without overstimulation and any sort of “high” effect. For more information, click here.

Q: What are cannabinoids?

A: Cannabinoids are chemical compounds that are naturally found within the human body and in many plants, including cannabis. Cannabinoids interact with your body’s endocannabinoid system to maintain balance between your body’s internal systems. CBD is just one of the over 100 cannabinoids found in cannabis plants.

Q: What does CBD taste like?

A: Unflavored CBD has a mild earthy and true-to-nature hemp flavor.

Q: Where does your CBD oil come from?

A: Our CBD oil is sourced from Colorado,USA.

Q: How many mg of CBD are there in a bottle?

A: The amount of CBD in mg per bottle is listed per serving, which is one full dropper. Our 50 mg bottle contains 50 mg of CBD per one ml of oil, or one full dropper. In our one ounce bottle, there are 30 ml of oil, which means that there is a total of 1,500 mg of CBD per bottle.

In our 10 mg bottle, there are 10 mg of CBD per one ml of oil, or one full dropper. With our 10 mg bottle also containing one ounce, or 30 ml, of oil, there is a total of 300 mg of CBD per bottle.

Q: How do subscriptions work?

A: You can now subscribe to have your favorite CBD oil automatically shipped to you every 30 days. Forget the hassle of reordering and paying full price! By signing up for your 30-day subscription, you will receive 15% off!

Q: What does “Full-Spectrum” mean?

A: Full-spectrum CBD contains everything that is naturally found in the cannabis plant. This includes the natural terpenes, flavonoids, fatty acids, and cannabinoids, including THC. Although full-spectrum CBD contains some THC, the amount of THC is naturally .3% or less, which is the legal and safe amount to ingest.

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